Get In Touch

We'd love to hear from you! Reach out for support, partnerships, or just to say hello.

Contact Us

Have questions or feedback? We're here to help 24/7

Support

24/7 Helpline

+91 1800 123 4567

Email Support

support@trackwise.com

Live Chat

Available in the Trackwise app

Headquarters

Address

123 Railway Nagar, New Delhi 110001, India

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM

Nearest Station

New Delhi Railway Station (1km)

Partnerships

Business Inquiries

partners@trackwise.com

Media Relations

press@trackwise.com

Frequently Asked Questions

Quick answers to common questions about Trackwise

How accurate are Trackwise's delay predictions?

Our predictions currently have a 92% accuracy rate for delays over 15 minutes. Accuracy varies by route and time of day, with our machine learning models constantly improving as we process more data. For the most reliable predictions, check within 2 hours of departure when we incorporate real-time conditions.

Is Trackwise officially partnered with Indian Railways?

Yes, we have an official data-sharing partnership with Indian Railways since January 2021. This allows us access to real-time operational data while providing them with our predictive analytics to improve scheduling efficiency.

How often is train location data updated?

For most major routes, we update train positions every 30-60 seconds. In remote areas with limited connectivity, updates may be less frequent (2-5 minutes). Our system clearly indicates when data was last refreshed for each train.

Can I book tickets through Trackwise?

Currently, we focus on tracking and prediction services. However, we do provide direct links to IRCTC for ticket booking, and our premium plans include booking assistance with our partner agencies.

How does Trackwise make money?

We offer premium subscription plans with advanced features for frequent travelers. We also work with corporate clients and railway operators who license our predictive technology. Advertising and affiliate partnerships supplement our revenue while keeping the basic service free for users.

What makes Trackwise different from other train tracking apps?

Our unique advantage is predictive analytics - we don't just show current status but forecast future delays. We also provide station navigation, crowd predictions, and connection risk assessments. Our AI models are trained on 5+ years of historical data specific to Indian rail conditions.